For the 13th year in a row, 8x8 has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Yep, 13 straight years of innovation and excellence in business communication—and we’re just getting started.

A track record of leadership in UCaaS (and why it matters)

Think of it like this: The business world is a bit like a long, winding race track, and for the past 13 years, 8x8 has been making sure our customers get to the finish line faster, smoother, and in style. Our single-cloud platform and suite of solutions connect entire businesses—from the front desk to the contact center and beyond—making it easy to collaborate, solve problems, and deliver a customer experience (CX) that people love.

Getting recognized by Gartner is awesome, but what really excites us is helping customers succeed. That’s the job. We’re here to make sure businesses, charities, and other organizations using 8x8 have everything needed to stay connected, grow, and deliver world-class service and CX, whether they’re around the corner or around the globe

Summit Fleet keeps on moving with 8x8's UCaaS offering

What sets 8x8 apart

Let’s break down why 8x8 stands out:

  • Global coverage with unmatched reliability: We offer unmatched native PSTN global coverage while providing industry-leading reliability with a 99.999% uptime SLA. So, whether you’re a local startup or a global enterprise, companies can count on us to keep their business running smoothly.
  • Microsoft Teams integration done right: Love Microsoft Teams? So do we. Our native integration lets organizations enhance Teams with advanced telephony and contact center features—no complex licensing or setups required.
  • One platform for everything: We’re not just about UCaaS—we’ve also been recognized in the Contact Center as a Service (CCaaS) Magic Quadrant for 9 years running. Our single platform unifies communication across entire organizations, from team collaboration to customer service.
Sweetwater Sound and 8x8's UCaaS deliver a sweet note for customer success

8x8 helps companies deliver outstanding CX

While we’re delighted with the Gartner news, this is ultimately about our customers because it gives them the assurance that we’re doing UCaaS right and we treat it importantly. That means we’re here to help you lead in your own space. Here’s what you get with 8x8:

  • Your success, our mission: At 8x8, we’re not just about providing tech—we’re about partnering for lasting growth. Our consultative approach ensures we align our solutions with specific needs, helping businesses and organisations thrive today and tomorrow.
  • Grow without limits: Whether a company is just starting out or expanding globally, 8x8’s platform grows with it. Our solutions are flexible, making it easy to add capabilities as businesses evolves, without the hassle of switching tools or platforms.
  • No more silos: Tired of disjointed point solutions and communication tools? 8x8 unifies organizations under one platform, making collaboration seamless and eliminating data gaps that slow down progress. Teams work better, and customers feel the love—win-win!
  • AI to boost your business: Finally, 8x8 continues to infuse AI within our platform and core solution, and we push the envelope further by integrating with best-of-breed AI vendors to offer advanced capabilities for specific use cases.
See how 8x8’s UC solution helped a charity scale up to reduce street sleeping

Gartner recognizes 8x8’s commitment to UCaaS

8x8’s recognition in the 2024 Gartner UCaaS Magic Quadrant is more than just an accolade—it’s a testament to our ongoing commitment to innovation and customer success. As our regular updates testify, we aren’t resting on our laurels when it comes to UCaaS.

As we look to the future, we are excited to continue delivering solutions that help our customers with endless possibilities for growth and success.

See what was said about 8x8 and UCaaS by Gartner

Ready to see why 8x8 continues to lead the way? Download the 2024 Gartner Magic Quadrant report and discover how we can help you transform your business communication for superior CX.