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8x8 Connect Automation Builder: A visual, effortless way to build communication workflows

Create meaningful interactions across different communication channels without spending hours on coding.

8x8 SMS Trigger Screenshot
8x8 SMS Trigger Screenshot

You’re in good company

Happyplus Logo: a customer of 8x8 Automation Builder
Logo of Hanwha: a user of 8x8 Automation Builder
Logo of King Power Click: another customer

Automation Builder via 8x8 Connect is a no-code solution that helps you automate workflows for complex business processes

Create meaningful customer engagement in a visual, effortless way with the 8x8 Connect Automation Builder. A no-code, drag and drop solution to automate workflows.

Automation Builder via 8x8 Connect is a no-code solution that helps you automate workflows for complex business processes

Create meaningful customer engagement in a visual, effortless way with the 8x8 Connect Automation Builder. A no-code, drag and drop solution to automate workflows.

Automation Builder via 8x8 Connect is a no-code solution that helps you automate workflows for complex business processes

Create meaningful customer engagement in a visual, effortless way with the 8x8 Connect Automation Builder. A no-code, drag and drop solution to automate workflows.

Automation Builder via 8x8 Connect is a no-code solution that helps you automate workflows for complex business processes

Create meaningful customer engagement in a visual, effortless way with the 8x8 Connect Automation Builder. A no-code, drag and drop solution to automate workflows.

Build engaging experiences for any use case with workflow automation

Create custom workflows in minutes, or choose from our pre-built templates

Always-on customer support

Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.

Reminders and notifications

Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.

Self-service customer support

Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.

Automated surveys for customer insights

Collect customer feedback with customizable and easy-to-setup two-way communication flows

Build engaging experiences for any use case with workflow automation

Create custom workflows in minutes, or choose from our pre-built templates

Always-on customer support

Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.

Reminders and notifications

Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.

Self-service customer support

Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.

Automated surveys for customer insights

Collect customer feedback with customizable and easy-to-setup two-way communication flows

Build engaging experiences for any use case with workflow automation

Create custom workflows in minutes, or choose from our pre-built templates

Always-on customer support

Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.

Reminders and notifications

Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.

Self-service customer support

Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.

Automated surveys for customer insights

Collect customer feedback with customizable and easy-to-setup two-way communication flows

Build engaging experiences for any use case with workflow automation

Create custom workflows in minutes, or choose from our pre-built templates

Always-on customer support

Set up automated responses for all incoming messages to acknowledge reception, answer common questions, or share a link for enquiries.

Reminders and notifications

Build workflows to send automated reminders and notifications, also allowing customers to confirm or reschedule their deliveries and appointments.

Self-service customer support

Integrate interactive menus to route customers to the resources they need, be it tutorials, articles, or a customer support agent.

Automated surveys for customer insights

Collect customer feedback with customizable and easy-to-setup two-way communication flows

Orchestrate meaningful interactions in just a few clicks with Automation Builder

Orchestrate meaningful interactions in just a few clicks with Automation Builder

Orchestrate meaningful interactions in just a few clicks with Automation Builder

Orchestrate meaningful interactions in just a few clicks with Automation Builder

Simplify workflows

Increase productivity by building custom workflows easily or choosing from prebuilt templates

Cross-channel

Boost efficiency with a consolidated interface of multi-channel conversations

Easily customizable

Enjoy the flexibility of iterating complex workflows and custom codes effortlessly

Seamless integrations

Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications

Simplify workflows

Increase productivity by building custom workflows easily or choosing from prebuilt templates

Cross-channel

Boost efficiency with a consolidated interface of multi-channel conversations

Easily customizable

Enjoy the flexibility of iterating complex workflows and custom codes effortlessly

Seamless integrations

Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications

Simplify workflows

Increase productivity by building custom workflows easily or choosing from prebuilt templates

Cross-channel

Boost efficiency with a consolidated interface of multi-channel conversations

Easily customizable

Enjoy the flexibility of iterating complex workflows and custom codes effortlessly

Seamless integrations

Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications

Simplify workflows

Increase productivity by building custom workflows easily or choosing from prebuilt templates

Cross-channel

Boost efficiency with a consolidated interface of multi-channel conversations

Easily customizable

Enjoy the flexibility of iterating complex workflows and custom codes effortlessly

Seamless integrations

Integrate easily with your existing CRM and marketing tools to power context-based omnichannel communications

Why 8x8 Connect

A multi-channel communication platform designed for businesses who want to work smart, not hard

8x8 Automation Builder Dashboard Screenshot
8x8 Automation Builder Dashboard Screenshot

Conversations with context

Help your team deliver more effective customer support with insight into past interaction data.

No developers necessary

While other customer portal solutions are low-code, 8x8 Connect is no-code.

Close internal gaps

Collaborate better with a single platform that helps you manage all customer conversations.

Better data, better insights

Unified data powers cross-channel analytics leading to improved strategies and business outcomes.

Conversations with context

Help your team deliver more effective customer support with insight into past interaction data.

No developers necessary

While other customer portal solutions are low-code, 8x8 Connect is no-code.

Close internal gaps

Collaborate better with a single platform that helps you manage all customer conversations.

Better data, better insights

Unified data powers cross-channel analytics leading to improved strategies and business outcomes.

Conversations with context

Help your team deliver more effective customer support with insight into past interaction data.

No developers necessary

While other customer portal solutions are low-code, 8x8 Connect is no-code.

Close internal gaps

Collaborate better with a single platform that helps you manage all customer conversations.

Better data, better insights

Unified data powers cross-channel analytics leading to improved strategies and business outcomes.

Conversations with context

Help your team deliver more effective customer support with insight into past interaction data.

No developers necessary

While other customer portal solutions are low-code, 8x8 Connect is no-code.

Close internal gaps

Collaborate better with a single platform that helps you manage all customer conversations.

Better data, better insights

Unified data powers cross-channel analytics leading to improved strategies and business outcomes.

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Messaging Apps

Reach wider audiences by sending richer messages and content to users of all major messaging apps including WhatsApp Business, LINE, Zalo and Viber

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Messaging Apps

Reach wider audiences by sending richer messages and content to users of all major messaging apps including WhatsApp Business, LINE, Zalo and Viber

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Messaging Apps

Reach wider audiences by sending richer messages and content to users of all major messaging apps including WhatsApp Business, LINE, Zalo and Viber

Explore other Communication APIs

SMS

Reliably reach customers anywhere with notifications, one-time passwords, reminders and alerts.

Voice

Provide better privacy with Call Masking, generate interactive app to app calls, text-to-speech (TTS) phone calls and give your applications a voice.

Messaging Apps

Reach wider audiences by sending richer messages and content to users of all major messaging apps including WhatsApp Business, LINE, Zalo and Viber

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Video Interaction

From consultations, to insurance claims to customer support, our Video Interaction lets you be there, even when you can’t.

Jitsi as a Service

An enterprise-ready video meeting platform that allows developers, organizations and businesses to easily build and deploy video solutions.

Contact Us

Any sales or general enquiries?

Complete the form on the left or email

cpaas-sales@8x8.com


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