Simplify how you collect customer feedback

An add-on feature that allows you to fully integrate web surveys into your SMS workflows. Get meaningful data with this feature that works even better than a 2-way SMS.

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Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Instantly capture feedback through surveys

Lead your customers to rich content, see click-through rates, and analyze responses – directly from your online customer portal.

Combining the best of both worlds

Ask for ratings

Let customers provide feedback with the click of a button.

Directly make offers

Send vouchers or QR codes directly to your customers.

Ask for ratings

Directly make offers

Let customers provide feedback with the click of a button.

Send vouchers or QR codes directly to your customers.

Ask for ratings

Directly make offers

Let customers provide feedback with the click of a button.

Send vouchers or QR codes directly to your customers.

Ask for ratings

Directly make offers

Let customers provide feedback with the click of a button.

Send vouchers or QR codes directly to your customers.

Make referrals easy

Let customers refer friends or earn rewards with the click of a button.

Confirm by two-way SMS

Make sure your customers are available for deliveries or appointments.

Make referrals easy

Confirm by two-way SMS

Let customers refer friends or earn rewards with the click of a button.

Make sure your customers are available for deliveries or appointments.

Make referrals easy

Confirm by two-way SMS

Let customers refer friends or earn rewards with the click of a button.

Make sure your customers are available for deliveries or appointments.

Make referrals easy

Confirm by two-way SMS

Let customers refer friends or earn rewards with the click of a button.

Make sure your customers are available for deliveries or appointments.

Start engaging your customers in just 3 simple steps

Design your SMS Engage survey or other content and deploy it online.
Trigger your survey or other content through the SMS Engage API.
Receive responses in real-time on your webhook or access them in 8x8 Connect.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Interactive content for deeper engagement

SMS Engage features a two-way SMS function which makes it super simple to get feedback from your customers.

Turn-key solution

Manage everything from the campaign manager, with no integration or coding skills required.

Easy integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.

Rich landing pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.

Turn-key solution

Manage everything from the campaign manager, with no integration or coding skills required.

Easy integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.

Rich landing pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.

Turn-key solution

Manage everything from the campaign manager, with no integration or coding skills required.

Easy integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.

Rich landing pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.

Turn-key solution

Manage everything from the campaign manager, with no integration or coding skills required.

Easy integration

Alternatively, integrate the SMS Engage API onto your platform to start collecting customers’ responses today.

Rich landing pages

Create interactive forms and landing pages, such as satisfaction surveys, scheduling of deliveries, and QR Codes.

Instant feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.

Instant feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.

Instant feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.

Instant feedback

SMS Engage is an alternative to 2-way SMS, where you can offer a richer experience and receive responses.

Advanced analytics

View previous campaign logs, responses, delivery rates and more.

URL shortener

Dynamic URLs will be automatically shortened to ensure cost-savings with CTR performance tracking.

Get the Tutorial

“Working with 8x8’s SMS Engage is a really great experience - it is easy to integrate and navigate, making it convenient for us to capture meaningful data from our members. This enables us to optimize our services, increase our members’ engagement and clients' satisfaction."