8x8 Contact Center for Zendesk

Combing the power and simplicity of Zendesk with 8x8 Contact Center makes it effortless for organizations to improve how it serves its customers.

The 8x8 integration with Zendesk creates a single environment for agents to more effectively manage customer interactions.

Enhance customer relationships with the power of Zendesk and 8x8

Control customer conversations from a single screen within the Zendesk interface via chat, email or phone
Improve customer satisfaction as time spent pulling up their history is reduced as the customer record is automaticaly presented to the agent upon connection.
Gain customer insights with instant access to customer tickets and history
Be more informed with consolidated reporting and administrative information
Save time and money, since critical functionality works out-of-the-box there is no need for expensive professional services or proprietary software.
Track the outcome of each call using customizable codes

8x8 and Zendesk give agents one unified view

Integrated Reporting Boosts Insight
8x8 writes appropriate reporting information directly to the Zendesk reporting database. This allows organizations to use the Zendesk reporting capabilities to gain visibility into the entire customer experience across a ticket as it progresses through its various stages