Contact Center
8x8 Supervisor Workspace is a purpose-built experience for contact center supervisors, as well as enhancements to 8x8 Analytics for Contact Center and Microsoft Dynamics 365 integration.
8x8 eXperience Communications Platform
Summer 2023 Update Highlights
8x8 eXperience Communications Platform
Summer 2023 Update Highlights
8x8 eXperience Communications Platform
Summer 2023 Update Highlights
8x8 eXperience Communications Platform
Summer 2023 Update Highlights
Contact Center
8x8 Supervisor Workspace is a purpose-built experience for contact center supervisors, as well as enhancements to 8x8 Analytics for Contact Center and Microsoft Dynamics 365 integration.
Unified Communications
Enhancements include 8x8 Admin Console user interface updates, streamlined storage policy, and 8x8 Work app user experience updates including Chrome extension for web dialer.
Globalization
8x8 Global Reach™ extending to 59 countries including South Korea.
Communication APIs
8x8 Connect enhancements and integration improvements for WhatsApp
Contact Center
8x8 Supervisor Workspace is a purpose-built experience for contact center supervisors, as well as enhancements to 8x8 Analytics for Contact Center and Microsoft Dynamics 365 integration.
Unified Communications
Enhancements include 8x8 Admin Console user interface updates, streamlined storage policy, and 8x8 Work app user experience updates including Chrome extension for web dialer.
Globalization
8x8 Global Reach™ extending to 59 countries including South Korea.
Communication APIs
8x8 Connect enhancements and integration improvements for WhatsApp
Contact Center
8x8 Supervisor Workspace is a purpose-built experience for contact center supervisors, as well as enhancements to 8x8 Analytics for Contact Center and Microsoft Dynamics 365 integration.
Unified Communications
Enhancements include 8x8 Admin Console user interface updates, streamlined storage policy, and 8x8 Work app user experience updates including Chrome extension for web dialer.
Globalization
8x8 Global Reach™ extending to 59 countries including South Korea.
Communication APIs
8x8 Connect enhancements and integration improvements for WhatsApp
Contact Center
8x8 Supervisor Workspace is a purpose-built experience for contact center supervisors, as well as enhancements to 8x8 Analytics for Contact Center and Microsoft Dynamics 365 integration.
Unified Communications
Enhancements include 8x8 Admin Console user interface updates, streamlined storage policy, and 8x8 Work app user experience updates including Chrome extension for web dialer.
Globalization
8x8 Global Reach™ extending to 59 countries including South Korea.
Communication APIs
8x8 Connect enhancements and integration improvements for WhatsApp
8x8 Supervisor Workspace
8x8 Supervisor Workspace is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface providing increased efficiency and productivity. It provides value to contact center operations and improves customer experiences by offering:
8x8 Supervisor Workspace user interface
8x8 Analytics for Contact Center
Empower contact center managers with customizable reports that have been enhanced with the following:
8x8 Contact Center Microsoft Dynamics 365 Integration
Deeper integration with this leading CRM platform now includes:
8x8 IVR Callback expiration time For customers who prefer not to wait in a call queue for live service, the expiration time for callbacks has increased from six to 72 hours. By extending the expiration time, customers won’t miss out on callbacks because they expired too early.
IVR Callback setting
8x8 Supervisor Workspace
8x8 Supervisor Workspace is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface providing increased efficiency and productivity. It provides value to contact center operations and improves customer experiences by offering:
8x8 Supervisor Workspace user interface
8x8 Analytics for Contact Center
Empower contact center managers with customizable reports that have been enhanced with the following:
8x8 Contact Center Microsoft Dynamics 365 Integration
Deeper integration with this leading CRM platform now includes:
8x8 IVR Callback expiration time For customers who prefer not to wait in a call queue for live service, the expiration time for callbacks has increased from six to 72 hours. By extending the expiration time, customers won’t miss out on callbacks because they expired too early.
IVR Callback setting
8x8 Supervisor Workspace
8x8 Supervisor Workspace is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface providing increased efficiency and productivity. It provides value to contact center operations and improves customer experiences by offering:
8x8 Supervisor Workspace user interface
8x8 Analytics for Contact Center
Empower contact center managers with customizable reports that have been enhanced with the following:
8x8 Contact Center Microsoft Dynamics 365 Integration
Deeper integration with this leading CRM platform now includes:
8x8 IVR Callback expiration time For customers who prefer not to wait in a call queue for live service, the expiration time for callbacks has increased from six to 72 hours. By extending the expiration time, customers won’t miss out on callbacks because they expired too early.
IVR Callback setting
8x8 Supervisor Workspace
8x8 Supervisor Workspace is a purpose-built experience that blends analytics, performance management, and team admin capabilities into a single interface providing increased efficiency and productivity. It provides value to contact center operations and improves customer experiences by offering:
8x8 Supervisor Workspace user interface
8x8 Analytics for Contact Center
Empower contact center managers with customizable reports that have been enhanced with the following:
8x8 Contact Center Microsoft Dynamics 365 Integration
Deeper integration with this leading CRM platform now includes:
8x8 IVR Callback expiration time For customers who prefer not to wait in a call queue for live service, the expiration time for callbacks has increased from six to 72 hours. By extending the expiration time, customers won’t miss out on callbacks because they expired too early.
IVR Callback setting
8x8 Admin Console updates:
Storage Policy dashboard
8x8 Work enhancements:
Quick load icon
Deactivated merge button
New avatars
Contact card displays both extensions
For a better visibility of the job title and address/location on the contact card, the information is now displayed on two rows.
8x8 Web Dialer Chrome extension
Once a user installs the 8x8 Web Dialer Chrome extension, it automatically highlights most phone numbers in a web browser for the user to dial directly from any web page or send SMS. No app switching required. The web dialer can also initiate calls from 8x8 Work for Web when users do not have access to the 8x8 Work desktop application.
8x8 Web Dialer sending SMS
8x8 Work for Web click-to-call
Users can initiate calls through 8x8 Work for Web using click-to-call tel:// link protocol. Click-to-call eliminates the need to manually dial a phone number by clicking any number within a browser to place a call.
8x8 Admin Console updates:
Storage Policy dashboard
8x8 Work enhancements:
Quick load icon
Deactivated merge button
New avatars
Contact card displays both extensions
For a better visibility of the job title and address/location on the contact card, the information is now displayed on two rows.
8x8 Web Dialer Chrome extension
Once a user installs the 8x8 Web Dialer Chrome extension, it automatically highlights most phone numbers in a web browser for the user to dial directly from any web page or send SMS. No app switching required. The web dialer can also initiate calls from 8x8 Work for Web when users do not have access to the 8x8 Work desktop application.
8x8 Web Dialer sending SMS
8x8 Work for Web click-to-call
Users can initiate calls through 8x8 Work for Web using click-to-call tel:// link protocol. Click-to-call eliminates the need to manually dial a phone number by clicking any number within a browser to place a call.
8x8 Admin Console updates:
Storage Policy dashboard
8x8 Work enhancements:
Quick load icon
Deactivated merge button
New avatars
Contact card displays both extensions
For a better visibility of the job title and address/location on the contact card, the information is now displayed on two rows.
8x8 Web Dialer Chrome extension
Once a user installs the 8x8 Web Dialer Chrome extension, it automatically highlights most phone numbers in a web browser for the user to dial directly from any web page or send SMS. No app switching required. The web dialer can also initiate calls from 8x8 Work for Web when users do not have access to the 8x8 Work desktop application.
8x8 Web Dialer sending SMS
8x8 Work for Web click-to-call
Users can initiate calls through 8x8 Work for Web using click-to-call tel:// link protocol. Click-to-call eliminates the need to manually dial a phone number by clicking any number within a browser to place a call.
8x8 Admin Console updates:
Storage Policy dashboard
8x8 Work enhancements:
Quick load icon
Deactivated merge button
New avatars
Contact card displays both extensions
For a better visibility of the job title and address/location on the contact card, the information is now displayed on two rows.
8x8 Web Dialer Chrome extension
Once a user installs the 8x8 Web Dialer Chrome extension, it automatically highlights most phone numbers in a web browser for the user to dial directly from any web page or send SMS. No app switching required. The web dialer can also initiate calls from 8x8 Work for Web when users do not have access to the 8x8 Work desktop application.
8x8 Web Dialer sending SMS
8x8 Work for Web click-to-call
Users can initiate calls through 8x8 Work for Web using click-to-call tel:// link protocol. Click-to-call eliminates the need to manually dial a phone number by clicking any number within a browser to place a call.
PSTN replacement services in 59 countries
8x8 Global Reach™ will be extended to 59 countries, including the latest addition of South Korea. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Explore 8x8’s global coverage and service availability
8x8 Global coverage map
PSTN replacement services in 59 countries
8x8 Global Reach™ will be extended to 59 countries, including the latest addition of South Korea. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Explore 8x8’s global coverage and service availability
8x8 Global coverage map
PSTN replacement services in 59 countries
8x8 Global Reach™ will be extended to 59 countries, including the latest addition of South Korea. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Explore 8x8’s global coverage and service availability
8x8 Global coverage map
PSTN replacement services in 59 countries
8x8 Global Reach™ will be extended to 59 countries, including the latest addition of South Korea. We remain committed to expanding our support for multinational organizations looking to extend their investment in the highly-skilled and well-resourced local workforce.
Explore 8x8’s global coverage and service availability
8x8 Global coverage map
8x8 Connect automated data center region detection
Upon user account activation, 8x8 Connect automatically determines the best data center location to process and store data with a lower latency. As an alternative to automatic detection, users can manually select the data center region that aligns most effectively with their business needs and eliminates the need for support tickets to switch data center regions.
8x8 Connect data center location selection
WhatsApp updated templates
New use case based pricing for WhatsApp Business API offers businesses better cost control and budgeting predictability. It encourages efficient template use to enhance customer interactions and align costs with the types of conversations initiated. 8x8 Connect has been updated to reflect the changes in Reports and Dashboard.
To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.
8x8 Connect automated data center region detection
Upon user account activation, 8x8 Connect automatically determines the best data center location to process and store data with a lower latency. As an alternative to automatic detection, users can manually select the data center region that aligns most effectively with their business needs and eliminates the need for support tickets to switch data center regions.
8x8 Connect data center location selection
WhatsApp updated templates
New use case based pricing for WhatsApp Business API offers businesses better cost control and budgeting predictability. It encourages efficient template use to enhance customer interactions and align costs with the types of conversations initiated. 8x8 Connect has been updated to reflect the changes in Reports and Dashboard.
To learn more about what ’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.
8x8 Connect automated data center region detection
Upon user account activation, 8x8 Connect automatically determines the best data center location to process and store data with a lower latency. As an alternative to automatic detection, users can manually select the data center region that aligns most effectively with their business needs and eliminates the need for support tickets to switch data center regions.
8x8 Connect data center location selection
WhatsApp updated templates
New use case based pricing for WhatsApp Business API offers businesses better cost control and budgeting predictability. It encourages efficient template use to enhance customer interactions and align costs with the types of conversations initiated. 8x8 Connect has been updated to reflect the changes in Reports and Dashboard.
To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.
8x8 Connect automated data center region detection
Upon user account activation, 8x8 Connect automatically determines the best data center location to process and store data with a lower latency. As an alternative to automatic detection, users can manually select the data center region that aligns most effectively with their business needs and eliminates the need for support tickets to switch data center regions.
8x8 Connect data center location selection
WhatsApp updated templates
New use case based pricing for WhatsApp Business API offers businesses better cost control and budgeting predictability. It encourages efficient template use to enhance customer interactions and align costs with the types of conversations initiated. 8x8 Connect has been updated to reflect the changes in Reports and Dashboard.
To learn more about what’s new at 8x8, check out our quarterly product webinars showcasing some of the latest and greatest features and capabilities that can help boost customer and employee experiences.
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