Operate from anywhere The time is now.
Operate from anywhere The time is now.
Get better ROI with a single cloud communications platform.
In 2020, Forrester estimates that, collectively, organizations spent $15 billion a week during the first three months of the pandemic to adapt to remote work. 15. BILLION. DOLLARS.
In reactive mode, organizations implemented one solution for video meetings, another for messaging, some type of stopgap cloud contact center tool, and a host of other quick fixes. IT directors and CIOs became heroes for moving everyone to a remote work environment in a matter of weeks—or even days.
The business bright side of 2020 is that it hastened the move to the cloud, especially for traditionally on-premises functions like the contact center. The downside: band-aid solutions left fragmented employee and customer experiences that aren't working now and won't stand the test of time.
Get better ROI with a single cloud communications platform.
In 2020, Forrester estimates that, collectively, organizations spent $15 billion a week during the first three months of the pandemic to adapt to remote work. 15. BILLION. DOLLARS.
In reactive mode, organizations implemented one solution for video meetings, another for messaging, some type of stopgap cloud contact center tool, and a host of other quick fixes. IT directors and CIOs became heroes for moving everyone to a remote work environment in a matter of weeks—or even days.
The business bright side of 2020 is that it hastened the move to the cloud, especially for traditionally on-premises functions like the contact center. The downside: band-aid solutions left fragmented employee and customer experiences that aren't working now and won't stand the test of time.
Get better ROI with a single cloud communications platform.
In 2020, Forrester estimates that, collectively, organizations spent $15 billion a week during the first three months of the pandemic to adapt to remote work. 15. BILLION. DOLLARS.
In reactive mode, organizations implemented one solution for video meetings, another for messaging, some type of stopgap cloud contact center tool, and a host of other quick fixes. IT directors and CIOs became heroes for moving everyone to a remote work environment in a matter of weeks—or even days.
The business bright side of 2020 is that it hastened the move to the cloud, especially for traditionally on-premises functions like the contact center. The downside: band-aid solutions left fragmented employee and customer experiences that aren't working now and won't stand the test of time.
Get better ROI with a single cloud communications platform.
In 2020, Forrester estimates that, collectively, organizations spent $15 billion a week during the first three months of the pandemic to adapt to remote work. 15. BILLION. DOLLARS.
In reactive mode, organizations implemented one solution for video meetings, another for messaging, some type of stopgap cloud contact center tool, and a host of other quick fixes. IT directors and CIOs became heroes for moving everyone to a remote work environment in a matter of weeks—or even days.
The business bright side of 2020 is that it hastened the move to the cloud, especially for traditionally on-premises functions like the contact center. The downside: band-aid solutions left fragmented employee and customer experiences that aren't working now and won't stand the test of time.
The time is now.
Gartner estimates that this year, businesses must accelerate their digital transformation by five years just to survive the disruption the new decade delivered. But the quick-fix technologies that served their purpose for a moment in time can’t serve transformative future needs.
The time is now.
Gartner estimates that this year, businesses must accelerate their digital transformation by five years just to survive the disruption the new decade delivered. But the quick-fix technologies that served their purpose for a moment in time can’t serve transformative future needs.
The time is now.
Gartner estimates that this year, businesses must accelerate their digital transformation by five years just to survive the disruption the new decade delivered. But the quick-fix technologies that served their purpose for a moment in time can’t serve transformative future needs.
The time is now.
Gartner estimates that this year, businesses must accelerate their digital transformation by five years just to survive the disruption the new decade delivered. But the quick-fix technologies that served their purpose for a moment in time can’t serve transformative future needs.
The stakes are high.
Digital transformation is accelerating. Digital engagement has increased by 40%. Customer expectations have risen even further and faster. Plus, market leaders are going all in on trending technologies like edge, 5G, AI and IoT.
How can businesses catch up, keep up and even leapfrog new or long-time leaders?
The stakes are high.
Digital transformation is accelerating. Digital engagement has increased by 40%. Customer expectations have risen even further and faster. Plus, market leaders are going all in on trending technologies like edge, 5G, AI and IoT.
How can businesses catch up, keep up and even leapfrog new or long-time leaders?
The stakes are high.
Digital transformation is accelerating. Digital engagement has increased by 40%. Customer expectations have risen even further and faster. Plus, market leaders are going all in on trending technologies like edge, 5G, AI and IoT.
How can businesses catch up, keep up and even leapfrog new or long-time leaders?
The stakes are high.
Digital transformation is accelerating. Digital engagement has increased by 40%. Customer expectations have risen even further and faster. Plus, market leaders are going all in on trending technologies like edge, 5G, AI and IoT.
How can businesses catch up, keep up and even leapfrog new or long-time leaders?
“Through 2022, one-half of organizations will determine that their technology for unified communications is ineffective for meeting business continuity needs and falls short in the open communications requirements for secured and seamless interactions across devices and people.”
Mark Smith
CEO, Chief Research Officer, Ventana Research
“Through 2022, one-half of organizations will determine that their technology for unified communications is ineffective for meeting business continuity needs and falls short in the open communications requirements for secured and seamless interactions across devices and people.”
Mark Smith
CEO, Chief Research Officer, Ventana Research
“Through 2022, one-half of organizations will determine that their technology for unified communications is ineffective for meeting business continuity needs and falls short in the open communications requirements for secured and seamless interactions across devices and people.”
Mark Smith
CEO, Chief Research Officer, Ventana Research
“Through 2022, one-half of organizations will determine that their technology for unified communications is ineffective for meeting business continuity needs and falls short in the open communications requirements for secured and seamless interactions across devices and people.”
Mark Smith
CEO, Chief Research Officer, Ventana Research
The choice is clear.
In advancing immediate and long-term transformation in 2021, a unified communications platform positions organizations to not only break down communications silos to create efficient, effective employee and customer experiences. It positions organizations to be ready for anything - and take advantage of the next big thing.
We would argue that consolidating all business communications—phone, video, fax, SMS, and contact center—to a single vendor generates the highest, fastest ROI. But we don’t have to. Because research firms including Metrigy, which provides metrics-driven strategic guidance to technology leaders, have made the case. Their research shows that organizations that move to a single unified communications and collaboration provider experience a 32% increase in employee productivity, a 33% increase in usage, a 36% employee UCC ratings improvement, and a 44% decrease in operational costs.
The future of cloud communications and digital transformation is fueled by an all-in-one platform enabling employees to operate from anywhere while increasing productivity, customer satisfaction, innovation and revenue.
The choice is clear.
In advancing immediate and long-term transformation in 2021, a unified communications platform positions organizations to not only break down communications silos to create efficient, effective employee and customer experiences. It positions organizations to be ready for anything - and take advantage of the next big thing.
We would argue that consolidating all business communications—phone, video, fax, SMS, and contact center—to a single vendor generates the highest, fastest ROI. But we don’t have to. Because research firms including Metrigy, which provides metrics-driven strategic guidance to technology leaders, have made the case. Their research shows that organizations that move to a single unified communications and collaboration provider experience a 32% increase in employee productivity, a 33% increase in usage, a 36% employee UCC ratings improvement, and a 44% decrease in operational costs.
The future of cloud communications and digital transformation is fueled by an all-in-one platform enabling employees to operate from anywhere while increasing productivity, customer satisfaction, innovation and revenue.
The choice is clear.
In advancing immediate and long-term transformation in 2021, a unified communications platform positions organizations to not only break down communications silos to create efficient, effective employee and customer experiences. It positions organizations to be ready for anything - and take advantage of the next big thing.
We would argue that consolidating all business communications—phone, video, fax, SMS, and contact center—to a single vendor generates the highest, fastest ROI. But we don’t have to. Because research firms including Metrigy, which provides metrics-driven strategic guidance to technology leaders, have made the case. Their research shows that organizations that move to a single unified communications and collaboration provider experience a 32% increase in employee productivity, a 33% increase in usage, a 36% employee UCC ratings improvement, and a 44% decrease in operational costs.
The future of cloud communications and digital transformation is fueled by an all-in-one platform enabling employees to operate from anywhere while increasing productivity, customer satisfaction, innovation and revenue.
The choice is clear.
In advancing immediate and long-term transformation in 2021, a unified communications platform positions organizations to not only break down communications silos to create efficient, effective employee and customer experiences. It positions organizations to be ready for anything - and take advantage of the next big thing.
We would argue that consolidating all business communications—phone, video, fax, SMS, and contact center—to a single vendor generates the highest, fastest ROI. But we don’t have to. Because research firms including Metrigy, which provides metrics-driven strategic guidance to technology leaders, have made the case. Their research shows that organizations that move to a single unified communications and collaboration provider experience a 32% increase in employee productivity, a 33% increase in usage, a 36% employee UCC ratings improvement, and a 44% decrease in operational costs.
The future of cloud communications and digital transformation is fueled by an all-in-one platform enabling employees to operate from anywhere while increasing productivity, customer satisfaction, innovation and revenue.
When integrating both UCC and contact center solutions with the same provider, organizations experience a 30% revenue increase, a 40% customer ratings increase and a 20% decrease in operational costs.
When integrating both UCC and contact center solutions with the same provider, organizations experience a 30% revenue increase, a 40% customer ratings increase and a 20% decrease in operational costs.
When integrating both UCC and contact center solutions with the same provider, organizations experience a 30% revenue increase, a 40% customer ratings increase and a 20% decrease in operational costs.
When integrating both UCC and contact center solutions with the same provider, organizations experience a 30% revenue increase, a 40% customer ratings increase and a 20% decrease in operational costs.
Unified communication-enabled contact centers achieve a 50% increase in agent productivity, a 2.9x average handle time improvement year-over-year and an 80% decrease in customer complaints.
The ROI of Uniting Unified Communications and Contact Center, Aberdeen
Unified communication-enabled contact centers achieve a 50% increase in agent productivity, a 2.9x average handle time improvement year-over-year and an 80% decrease in customer complaints.
The ROI of Uniting Unified Communications and Contact Center, Aberdeen
Unified communication-enabled contact centers achieve a 50% increase in agent productivity, a 2.9x average handle time improvement year-over-year and an 80% decrease in customer complaints.
The ROI of Uniting Unified Communications and Contact Center, Aberdeen
Unified communication-enabled contact centers achieve a 50% increase in agent productivity, a 2.9x average handle time improvement year-over-year and an 80% decrease in customer complaints.
The ROI of Uniting Unified Communications and Contact Center, Aberdeen
Don’t follow the leader. Be one.
The benefits of a unified communications platform that includes the contact center go far beyond volume discounts, licensing consolidation, and streamlined tech support. A platform approach creates leaders out of laggards and fast followers with:
- Collaboration, productivity and engagement gains that just can’t be achieved through disparate solutions.
- Intelligence that doesn’t just inform and improve organization-wide performance, but accelerates the use and benefits of machine learning and AI.
- Simplicity that is not just for your employees and customers, but for your IT team in management, maintenance, reporting and transformational integrations.
"Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience," notes Constellation Research VP and Principal Analyst Dion Hinchcliffe. "The key is ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/meeting solutions."
There’s no need to follow the leader when you are one. The stakes are high. The choice is clear - and so is the ROI. The time is now for a single platform approach.
Don’t follow the leader. Be one.
The benefits of a unified communications platform that includes the contact center go far beyond volume discounts, licensing consolidation, and streamlined tech support. A platform approach creates leaders out of laggards and fast followers with:
- Collaboration, productivity and engagement gains that just can’t be achieved through disparate solutions.
- Intelligence that doesn’t just inform and improve organization-wide performance, but accelerates the use and benefits of machine learning and AI.
- Simplicity that is not just for your employees and customers, but for your IT team in management, maintenance, reporting and transformational integrations.
"Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience," notes Constellation Research VP and Principal Analyst Dion Hinchcliffe. "The key is ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/meeting solutions."
There’s no need to follow the leader when you are one. The stakes are high. The choice is clear - and so is the ROI. The time is now for a single platform approach.
Don’t follow the leader. Be one.
The benefits of a unified communications platform that includes the contact center go far beyond volume discounts, licensing consolidation, and streamlined tech support. A platform approach creates leaders out of laggards and fast followers with:
- Collaboration, productivity and engagement gains that just can’t be achieved through disparate solutions.
- Intelligence that doesn’t just inform and improve organization-wide performance, but accelerates the use and benefits of machine learning and AI.
- Simplicity that is not just for your employees and customers, but for your IT team in management, maintenance, reporting and transformational integrations.
"Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience," notes Constellation Research VP and Principal Analyst Dion Hinchcliffe. "The key is ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/meeting solutions."
There’s no need to follow the leader when you are one. The stakes are high. The choice is clear - and so is the ROI. The time is now for a single platform approach.
Don’t follow the leader. Be one.
The benefits of a unified communications platform that includes the contact center go far beyond volume discounts, licensing consolidation, and streamlined tech support. A platform approach creates leaders out of laggards and fast followers with:
- Collaboration, productivity and engagement gains that just can’t be achieved through disparate solutions.
- Intelligence that doesn’t just inform and improve organization-wide performance, but accelerates the use and benefits of machine learning and AI.
- Simplicity that is not just for your employees and customers, but for your IT team in management, maintenance, reporting and transformational integrations.
"Our research finds significant ROI, on the order of double digits in many cases, across the spectrum of benefits in offering workers a more integrated communications experience," notes Constellation Research VP and Principal Analyst Dion Hinchcliffe. "The key is ensuring that as many communications channels are integrated as native, first-class citizens in a primary hub or in existing communications/meeting solutions."
There’s no need to follow the leader when you are one. The stakes are high. The choice is clear - and so is the ROI. The time is now for a single platform approach.
Chapter Four Review
The economics of legacy on-premises communications platforms, as well as band-aid, disparate point solutions in the cloud, become less and less clear as time and digital transformation expectations increase. To be a resilient business—one that is armed for anything and ready for the next big thing—requires agility, intelligence, speed and scale. The choice is clear. The ROI of a single platform approach has been proven.
Chapter Four Review
The economics of legacy on-premises communications platforms, as well as band-aid, disparate point solutions in the cloud, become less and less clear as time and digital transformation expectations increase. To be a resilient business—one that is armed for anything and ready for the next big thing—requires agility, intelligence, speed and scale. The choice is clear. The ROI of a single platform approach has been proven.
Chapter Four Review
The economics of legacy on-premises communications platforms, as well as band-aid, disparate point solutions in the cloud, become less and less clear as time and digital transformation expectations increase. To be a resilient business—one that is armed for anything and ready for the next big thing—requires agility, intelligence, speed and scale. The choice is clear. The ROI of a single platform approach has been proven.
Chapter Four Review
The economics of legacy on-premises communications platforms, as well as band-aid, disparate point solutions in the cloud, become less and less clear as time and digital transformation expectations increase. To be a resilient business—one that is armed for anything and ready for the next big thing—requires agility, intelligence, speed and scale. The choice is clear. The ROI of a single platform approach has been proven.
Helpful Resources
Learn more about 8x8’s All-in-One Communications Platform
The ROI of Uniting Unified Communications and Contact Center
Infographic: The High Cost of Siloed Communications
Report Reducing Team Communications Silos for Better Worker ROI
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Helpful Resources
Learn more about 8x8’s All-in-One Communications Platform
The ROI of Uniting Unified Communications and Contact Center
Infographic: The High Cost of Siloed Communications
Report Reducing Team Communications Silos for Better Worker ROI
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Helpful Resources
Learn more about 8x8’s All-in-One Communications Platform
The ROI of Uniting Unified Communications and Contact Center
Infographic: The High Cost of Siloed Communications
Report Reducing Team Communications Silos for Better Worker ROI
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Helpful Resources
Learn more about 8x8’s All-in-One Communications Platform
The ROI of Uniting Unified Communications and Contact Center
Infographic: The High Cost of Siloed Communications
Report Reducing Team Communications Silos for Better Worker ROI
Report: Gartner Magic Quadrant for Unified Communications as a Service, Worldwide
Chapter Five Preview
While existing technology trends are accelerating (think analytics and artificial intelligence), others are emerging that every IT leader needs to be aware of and incorporate in their strategy and budgeting. What should be top of mind or on the radar of digital leaders today? Find out in Chapter 5 and then assess where your organization is—and where it needs to be.
Chapter Five Preview
While existing technology trends are accelerating (think analytics and artificial intelligence), others are emerging that every IT leader needs to be aware of and incorporate in their strategy and budgeting. What should be top of mind or on the radar of digital leaders today? Find out in Chapter 5 and then assess where your organization is—and where it needs to be.
Chapter Five Preview
While existing technology trends are accelerating (think analytics and artificial intelligence), others are emerging that every IT leader needs to be aware of and incorporate in their strategy and budgeting. What should be top of mind or on the radar of digital leaders today? Find out in Chapter 5 and then assess where your organization is—and where it needs to be.
Chapter Five Preview
While existing technology trends are accelerating (think analytics and artificial intelligence), others are emerging that every IT leader needs to be aware of and incorporate in their strategy and budgeting. What should be top of mind or on the radar of digital leaders today? Find out in Chapter 5 and then assess where your organization is—and where it needs to be.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
8x8 is trusted by over one million users worldwide.
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