Ready for Business Reinventing scalability.

“If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion.”

- Elon Musk

In the last chapter, we saw how business continuity in the face of unforeseen disruptions and sudden change can be handled with updated business practices, cloud technologies and a single vendor for all your communications needs.

In this chapter, we’ll build on this by showing how the right technology choices will allow your business to scale on demand as it continues to grow and acquire new customers.

“If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion.”

- Elon Musk

In the last chapter, we saw how business continuity in the face of unforeseen disruptions and sudden change can be handled with updated business practices, cloud technologies and a single vendor for all your communications needs.

In this chapter, we’ll build on this by showing how the right technology choices will allow your business to scale on demand as it continues to grow and acquire new customers.

“If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion.”

- Elon Musk

In the last chapter, we saw how business continuity in the face of unforeseen disruptions and sudden change can be handled with updated business practices, cloud technologies and a single vendor for all your communications needs.

In this chapter, we’ll build on this by showing how the right technology choices will allow your business to scale on demand as it continues to grow and acquire new customers.

“If you're trying to create a company, it's like baking a cake. You have to have all the ingredients in the right proportion.”

- Elon Musk

In the last chapter, we saw how business continuity in the face of unforeseen disruptions and sudden change can be handled with updated business practices, cloud technologies and a single vendor for all your communications needs.

In this chapter, we’ll build on this by showing how the right technology choices will allow your business to scale on demand as it continues to grow and acquire new customers.

What does scalability truly mean?

You hear the term a lot these days. But what does it mean, really? And why is it important for your business?

Consider this: In a traditional economy with traditional ways of doing business, a small business typically would have a physical location. It would hire employees that can commute to work in that location daily. From there, depending on the type of business, it could service customers in the area it is doing business in or support phone or online orders that could be shipped out or delivered to customers that lived further away … or both. But as a small business, reach is limited, which normally isn’t an issue because you are established in a certain market and a large enough customer base in that area to allow your business to operate and grow. They also provide references to their friends that allow your business to gradually acquire new customers.

All that changes in a digital world where business is done increasingly via ecommerce and virtual communications. The digital economy has contributed significantly to leveling the playing field for small businesses and has contributed not only to their survival but also their growth. Small businesses that previously had access to their immediate area suddenly have customers that span to regions as far as the business is willing to service them. And they can now effectively compete with much larger competitors by extending their online presence and customer reach.

Whereas in a classic small business model businesses can control how many people they hire, as well as how many customers they serve, the digital economy poses a completely different challenge: how does my business keep up with demand and how can I grow my operations cost effectively to meet that demand. That is where scalability comes in.

Properly scaling your small business means keeping up with demand and striving to improve your customer responsiveness while investing cost-effectively in your business’ growth. But there are many challenges to navigate in scaling your business, including maintaining profitability and hiring new employees. Success lies in navigating these roadblocks with the right combination of technology and technique.

What does scalability truly mean?

You hear the term a lot these days. But what does it mean, really? And why is it important for your business?

Consider this: In a traditional economy with traditional ways of doing business, a small business typically would have a physical location. It would hire employees that can commute to work in that location daily. From there, depending on the type of business, it could service customers in the area it is doing business in or support phone or online orders that could be shipped out or delivered to customers that lived further away … or both. But as a small business, reach is limited, which normally isn’t an issue because you are established in a certain market and a large enough customer base in that area to allow your business to operate and grow. They also provide references to their friends that allow your business to gradually acquire new customers.

All that changes in a digital world where business is done increasingly via ecommerce and virtual communications. The digital economy has contributed significantly to leveling the playing field for small businesses and has contributed not only to their survival but also their growth. Small businesses that previously had access to their immediate area suddenly have customers that span to regions as far as the business is willing to service them. And they can now effectively compete with much larger competitors by extending their online presence and customer reach.

Whereas in a classic small business model businesses can control how many people they hire, as well as how many customers they serve, the digital economy poses a completely different challenge: how does my business keep up with demand and how can I grow my operations cost effectively to meet that demand. That is where scalability comes in.

Properly scaling your small business means keeping up with demand and striving to improve your customer responsiveness while investing cost-effectively in your business’ growth. But there are many challenges to navigate in scaling your business, including maintaining profitability and hiring new employees. Success lies in navigating these roadblocks with the right combination of technology and technique.

What does scalability truly mean?

You hear the term a lot these days. But what does it mean, really? And why is it important for your business?

Consider this: In a traditional economy with traditional ways of doing business, a small business typically would have a physical location. It would hire employees that can commute to work in that location daily. From there, depending on the type of business, it could service customers in the area it is doing business in or support phone or online orders that could be shipped out or delivered to customers that lived further away … or both. But as a small business, reach is limited, which normally isn’t an issue because you are established in a certain market and a large enough customer base in that area to allow your business to operate and grow. They also provide references to their friends that allow your business to gradually acquire new customers.

All that changes in a digital world where business is done increasingly via ecommerce and virtual communications. The digital economy has contributed significantly to leveling the playing field for small businesses and has contributed not only to their survival but also their growth. Small businesses that previously had access to their immediate area suddenly have customers that span to regions as far as the business is willing to service them. And they can now effectively compete with much larger competitors by extending their online presence and customer reach.

Whereas in a classic small business model businesses can control how many people they hire, as well as how many customers they serve, the digital economy poses a completely different challenge: how does my business keep up with demand and how can I grow my operations cost effectively to meet that demand. That is where scalability comes in.

Properly scaling your small business means keeping up with demand and striving to improve your customer responsiveness while investing cost-effectively in your business’ growth. But there are many challenges to navigate in scaling your business, including maintaining profitability and hiring new employees. Success lies in navigating these roadblocks with the right combination of technology and technique.

What does scalability truly mean?

You hear the term a lot these days. But what does it mean, really? And why is it important for your business?

Consider this: In a traditional economy with traditional ways of doing business, a small business typically would have a physical location. It would hire employees that can commute to work in that location daily. From there, depending on the type of business, it could service customers in the area it is doing business in or support phone or online orders that could be shipped out or delivered to customers that lived further away … or both. But as a small business, reach is limited, which normally isn’t an issue because you are established in a certain market and a large enough customer base in that area to allow your business to operate and grow. They also provide references to their friends that allow your business to gradually acquire new customers.

All that changes in a digital world where business is done increasingly via ecommerce and virtual communications. The digital economy has contributed significantly to leveling the playing field for small businesses and has contributed not only to their survival but also their growth. Small businesses that previously had access to their immediate area suddenly have customers that span to regions as far as the business is willing to service them. And they can now effectively compete with much larger competitors by extending their online presence and customer reach.

Whereas in a classic small business model businesses can control how many people they hire, as well as how many customers they serve, the digital economy poses a completely different challenge: how does my business keep up with demand and how can I grow my operations cost effectively to meet that demand. That is where scalability comes in.

Properly scaling your small business means keeping up with demand and striving to improve your customer responsiveness while investing cost-effectively in your business’ growth. But there are many challenges to navigate in scaling your business, including maintaining profitability and hiring new employees. Success lies in navigating these roadblocks with the right combination of technology and technique.

Pivot.

Most businesses move online to sell their existing products or services, but some have taken a different approach: pivoting. You may not be able to drive your sales online with your current offering, but if you keep an ear to the ground and listen to what customers may want right now, you have an opportunity to pivot your business and completely change your target market quickly.

Businesses who successfully pivoted during this time are more common than you might think. Fabric stores have moved to sell materials for online masks, distillers are producing hand sanitizer, and mechanics are building respirators for hospitals around the country.

Pivoting is as simple as monetizing an existing process or changing the messaging and delivery of existing products. By doing so, you will both increase your business's social capital with existing customers and expose your business to customers that you might have never had access to.

Pivot.

Most businesses move online to sell their existing products or services, but some have taken a different approach: pivoting. You may not be able to drive your sales online with your current offering, but if you keep an ear to the ground and listen to what customers may want right now, you have an opportunity to pivot your business and completely change your target market quickly.

Businesses who successfully pivoted during this time are more common than you might think. Fabric stores have moved to sell materials for online masks, distillers are producing hand sanitizer, and mechanics are building respirators for hospitals around the country.

Pivoting is as simple as monetizing an existing process or changing the messaging and delivery of existing products. By doing so, you will both increase your business's social capital with existing customers and expose your business to customers that you might have never had access to.

Pivot.

Most businesses move online to sell their existing products or services, but some have taken a different approach: pivoting. You may not be able to drive your sales online with your current offering, but if you keep an ear to the ground and listen to what customers may want right now, you have an opportunity to pivot your business and completely change your target market quickly.

Businesses who successfully pivoted during this time are more common than you might think. Fabric stores have moved to sell materials for online masks, distillers are producing hand sanitizer, and mechanics are building respirators for hospitals around the country.

Pivoting is as simple as monetizing an existing process or changing the messaging and delivery of existing products. By doing so, you will both increase your business's social capital with existing customers and expose your business to customers that you might have never had access to.

Pivot.

Most businesses move online to sell their existing products or services, but some have taken a different approach: pivoting. You may not be able to drive your sales online with your current offering, but if you keep an ear to the ground and listen to what customers may want right now, you have an opportunity to pivot your business and completely change your target market quickly.

Businesses who successfully pivoted during this time are more common than you might think. Fabric stores have moved to sell materials for online masks, distillers are producing hand sanitizer, and mechanics are building respirators for hospitals around the country.

Pivoting is as simple as monetizing an existing process or changing the messaging and delivery of existing products. By doing so, you will both increase your business's social capital with existing customers and expose your business to customers that you might have never had access to.

Improve communications.

With new customers and increased demand for online sales capabilities, effective communications is more critical than ever, and can make the difference between an effective transition and a failed business.

Forbes suggests that business owners "Take the necessary steps to improve and ease communication with out-of-office workers. Enable all your employees to access and share the resources they need, and control user permissions to boost productivity. Set clear expectations and responsibilities, and you can more or less negate the obstacles to using remote workers to help your business grow."

Cloud communications platforms can support this transition, enabling voice, video, chat, and messaging from anywhere. This keeps your business processes internally efficient and maintains stable customer relations with existing or new customers.

Decouple communications capabilities from physical location, and your business can scale more efficiently regardless of size or location. Without it, communication errors can cost a significant amount of money and be the difference between scaling and failing. 86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures, and 97% of the same group believe lack of alignment within a team impacts the outcome of a task or project.

Improve communications.

With new customers and increased demand for online sales capabilities, effective communications is more critical than ever, and can make the difference between an effective transition and a failed business.

Forbes suggests that business owners "Take the necessary steps to improve and ease communication with out-of-office workers. Enable all your employees to access and share the resources they need, and control user permissions to boost productivity. Set clear expectations and responsibilities, and you can more or less negate the obstacles to using remote workers to help your business grow."

Cloud communications platforms can support this transition, enabling voice, video, chat, and messaging from anywhere. This keeps your business processes internally efficient and maintains stable customer relations with existing or new customers.

Decouple communications capabilities from physical location, and your business can scale more efficiently regardless of size or location. Without it, communication errors can cost a significant amount of money and be the difference between scaling and failing. 86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures, and 97% of the same group believe lack of alignment within a team impacts the outcome of a task or project.

Improve communications.

With new customers and increased demand for online sales capabilities, effective communications is more critical than ever, and can make the difference between an effective transition and a failed business.

Forbes suggests that business owners "Take the necessary steps to improve and ease communication with out-of-office workers. Enable all your employees to access and share the resources they need, and control user permissions to boost productivity. Set clear expectations and responsibilities, and you can more or less negate the obstacles to using remote workers to help your business grow."

Cloud communications platforms can support this transition, enabling voice, video, chat, and messaging from anywhere. This keeps your business processes internally efficient and maintains stable customer relations with existing or new customers.

Decouple communications capabilities from physical location, and your business can scale more efficiently regardless of size or location. Without it, communication errors can cost a significant amount of money and be the difference between scaling and failing. 86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures, and 97% of the same group believe lack of alignment within a team impacts the outcome of a task or project.

Improve communications.

With new customers and increased demand for online sales capabilities, effective communications is more critical than ever, and can make the difference between an effective transition and a failed business.

Forbes suggests that business owners "Take the necessary steps to improve and ease communication with out-of-office workers. Enable all your employees to access and share the resources they need, and control user permissions to boost productivity. Set clear expectations and responsibilities, and you can more or less negate the obstacles to using remote workers to help your business grow."

Cloud communications platforms can support this transition, enabling voice, video, chat, and messaging from anywhere. This keeps your business processes internally efficient and maintains stable customer relations with existing or new customers.

Decouple communications capabilities from physical location, and your business can scale more efficiently regardless of size or location. Without it, communication errors can cost a significant amount of money and be the difference between scaling and failing. 86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures, and 97% of the same group believe lack of alignment within a team impacts the outcome of a task or project.

86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures.

Salesforce Blog

86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures.

Salesforce Blog

86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures.

Salesforce Blog

86% of executives and workers cite lack of collaboration or ineffective communication for workplace failures.

Salesforce Blog

Automate everything you can.

Scaling your business takes many different factors, from increasing your internal efficiency, expanding your companies to reach new customers, and providing new forums where you can conduct your business sales. Automating your processes increases your internal capability and allows employees to spend less time working on supplemental tasks to work on more critical tasks.

The first step to automating processes is standardizing; hiring processes, performance reviews, and billing are all perfect areas for standardizing processes. Keeping uniformity across your business increases efficiency and reinforces your brand, among other benefits. Utilizing proper technology makes standardization easy to implement and even easier to use.

The second step is documenting processes that will help your business by putting essential procedures and guidelines in writing — eliminating any possible confusion and guesswork that might arise from scaling your business. Make sure to codify your business structure, branding guidelines, and workflow processes. Eliminating areas in which complications could come from making sure your employees know what's expected and speed up internal workflows allow you to deliver what your customers want even faster.

The third and final step of automating your business is investing in the proper technology. Payroll, billing, customer support, and social media can all be handled by software and technology. It may seem like a substantial investment, but this technology will pay itself off by saving time and making scaling your business rapid and more accessible than it would be without it. For example, automating your communications can save loads of time for the employees currently handling it; auto-response to texts and voice user interface for customer interaction can reduce overhead, time spent by employees, and increase the quality of customer interactions. Look into each department of your business and determine what processes are time consuming or frequent and straightforward. Assessing where improvements can be made through technology lets your business spend less time on the little things that must be done, and more time getting back to work.

Automate everything you can.

Scaling your business takes many different factors, from increasing your internal efficiency, expanding your companies to reach new customers, and providing new forums where you can conduct your business sales. Automating your processes increases your internal capability and allows employees to spend less time working on supplemental tasks to work on more critical tasks.

The first step to automating processes is standardizing; hiring processes, performance reviews, and billing are all perfect areas for standardizing processes. Keeping uniformity across your business increases efficiency and reinforces your brand, among other benefits. Utilizing proper technology makes standardization easy to implement and even easier to use.

The second step is documenting processes that will help your business by putting essential procedures and guidelines in writing — eliminating any possible confusion and guesswork that might arise from scaling your business. Make sure to codify your business structure, branding guidelines, and workflow processes. Eliminating areas in which complications could come from making sure your employees know what's expected and speed up internal workflows allow you to deliver what your customers want even faster.

The third and final step of automating your business is investing in the proper technology. Payroll, billing, customer support, and social media can all be handled by software and technology. It may seem like a substantial investment, but this technology will pay itself off by saving time and making scaling your business rapid and more accessible than it would be without it. For example, automating your communications can save loads of time for the employees currently handling it; auto-response to texts and voice user interface for customer interaction can reduce overhead, time spent by employees, and increase the quality of customer interactions. Look into each department of your business and determine what processes are time consuming or frequent and straightforward. Assessing where improvements can be made through technology lets your business spend less time on the little things that must be done, and more time getting back to work.

Automate everything you can.

Scaling your business takes many different factors, from increasing your internal efficiency, expanding your companies to reach new customers, and providing new forums where you can conduct your business sales. Automating your processes increases your internal capability and allows employees to spend less time working on supplemental tasks to work on more critical tasks.

The first step to automating processes is standardizing; hiring processes, performance reviews, and billing are all perfect areas for standardizing processes. Keeping uniformity across your business increases efficiency and reinforces your brand, among other benefits. Utilizing proper technology makes standardization easy to implement and even easier to use.

The second step is documenting processes that will help your business by putting essential procedures and guidelines in writing — eliminating any possible confusion and guesswork that might arise from scaling your business. Make sure to codify your business structure, branding guidelines, and workflow processes. Eliminating areas in which complications could come from making sure your employees know what's expected and speed up internal workflows allow you to deliver what your customers want even faster.

The third and final step of automating your business is investing in the proper technology. Payroll, billing, customer support, and social media can all be handled by software and technology. It may seem like a substantial investment, but this technology will pay itself off by saving time and making scaling your business rapid and more accessible than it would be without it. For example, automating your communications can save loads of time for the employees currently handling it; auto-response to texts and voice user interface for customer interaction can reduce overhead, time spent by employees, and increase the quality of customer interactions. Look into each department of your business and determine what processes are time consuming or frequent and straightforward. Assessing where improvements can be made through technology lets your business spend less time on the little things that must be done, and more time getting back to work.

Automate everything you can.

Scaling your business takes many different factors, from increasing your internal efficiency, expanding your companies to reach new customers, and providing new forums where you can conduct your business sales. Automating your processes increases your internal capability and allows employees to spend less time working on supplemental tasks to work on more critical tasks.

The first step to automating processes is standardizing; hiring processes, performance reviews, and billing are all perfect areas for standardizing processes. Keeping uniformity across your business increases efficiency and reinforces your brand, among other benefits. Utilizing proper technology makes standardization easy to implement and even easier to use.

The second step is documenting processes that will help your business by putting essential procedures and guidelines in writing — eliminating any possible confusion and guesswork that might arise from scaling your business. Make sure to codify your business structure, branding guidelines, and workflow processes. Eliminating areas in which complications could come from making sure your employees know what's expected and speed up internal workflows allow you to deliver what your customers want even faster.

The third and final step of automating your business is investing in the proper technology. Payroll, billing, customer support, and social media can all be handled by software and technology. It may seem like a substantial investment, but this technology will pay itself off by saving time and making scaling your business rapid and more accessible than it would be without it. For example, automating your communications can save loads of time for the employees currently handling it; auto-response to texts and voice user interface for customer interaction can reduce overhead, time spent by employees, and increase the quality of customer interactions. Look into each department of your business and determine what processes are time consuming or frequent and straightforward. Assessing where improvements can be made through technology lets your business spend less time on the little things that must be done, and more time getting back to work.

Improve operating leverage.

One problem that your business might face when attempting to scale is operating costs rising as your sales increase, and this issue is exacerbated when conducting your business online. The cost of production or services might be the issue, but a less expected cost increase will come internally. With a typical company, the rise in price might include technical support and customer success teams, professional services, and development operations.

You need to keep these costs down as your sales increase, or your profits could begin to drop just from trying to maintain your business as sales increase. One way to do this is through technology and outsourcing.

Cartegraph is a company that helps local governments with work orders and physical assets. According to CFODIVE Cartegraph's CFO, Ben Murray encountered similar problems at his company. Murray has transitioned several back-office systems to help his team do their work quicker and with fewer errors. "We've changed accounting systems, expense systems, and signed up for a sales tax compliance and reporting system," he said. "That's definitely been the key to both efficiency and also better insights and reporting."

Although your business may not match Murray's, there are always systems that can be improved or outsourced. You must balance expense growth with increased sales and attempt to improve that ratio of sales to costs as much as possible. Luckily, technology and outsourcing are more affordable and easier to utilize than ever before, so no matter the size of your company, you will be able to take advantage of them.

Improve operating leverage.

One problem that your business might face when attempting to scale is operating costs rising as your sales increase, and this issue is exacerbated when conducting your business online. The cost of production or services might be the issue, but a less expected cost increase will come internally. With a typical company, the rise in price might include technical support and customer success teams, professional services, and development operations.

You need to keep these costs down as your sales increase, or your profits could begin to drop just from trying to maintain your business as sales increase. One way to do this is through technology and outsourcing.

Cartegraph is a company that helps local governments with work orders and physical assets. According to CFODIVE Cartegraph's CFO, Ben Murray encountered similar problems at his company. Murray has transitioned several back-office systems to help his team do their work quicker and with fewer errors. "We've changed accounting systems, expense systems, and signed up for a sales tax compliance and reporting system," he said. "That's definitely been the key to both efficiency and also better insights and reporting."

Although your business may not match Murray's, there are always systems that can be improved or outsourced. You must balance expense growth with increased sales and attempt to improve that ratio of sales to costs as much as possible. Luckily, technology and outsourcing are more affordable and easier to utilize than ever before, so no matter the size of your company, you will be able to take advantage of them.

Improve operating leverage.

One problem that your business might face when attempting to scale is operating costs rising as your sales increase, and this issue is exacerbated when conducting your business online. The cost of production or services might be the issue, but a less expected cost increase will come internally. With a typical company, the rise in price might include technical support and customer success teams, professional services, and development operations.

You need to keep these costs down as your sales increase, or your profits could begin to drop just from trying to maintain your business as sales increase. One way to do this is through technology and outsourcing.

Cartegraph is a company that helps local governments with work orders and physical assets. According to CFODIVE Cartegraph's CFO, Ben Murray encountered similar problems at his company. Murray has transitioned several back-office systems to help his team do their work quicker and with fewer errors. "We've changed accounting systems, expense systems, and signed up for a sales tax compliance and reporting system," he said. "That's definitely been the key to both efficiency and also better insights and reporting."

Although your business may not match Murray's, there are always systems that can be improved or outsourced. You must balance expense growth with increased sales and attempt to improve that ratio of sales to costs as much as possible. Luckily, technology and outsourcing are more affordable and easier to utilize than ever before, so no matter the size of your company, you will be able to take advantage of them.

Improve operating leverage.

One problem that your business might face when attempting to scale is operating costs rising as your sales increase, and this issue is exacerbated when conducting your business online. The cost of production or services might be the issue, but a less expected cost increase will come internally. With a typical company, the rise in price might include technical support and customer success teams, professional services, and development operations.

You need to keep these costs down as your sales increase, or your profits could begin to drop just from trying to maintain your business as sales increase. One way to do this is through technology and outsourcing.

Cartegraph is a company that helps local governments with work orders and physical assets. According to CFODIVE Cartegraph's CFO, Ben Murray encountered similar problems at his company. Murray has transitioned several back-office systems to help his team do their work quicker and with fewer errors. "We've changed accounting systems, expense systems, and signed up for a sales tax compliance and reporting system," he said. "That's definitely been the key to both efficiency and also better insights and reporting."

Although your business may not match Murray's, there are always systems that can be improved or outsourced. You must balance expense growth with increased sales and attempt to improve that ratio of sales to costs as much as possible. Luckily, technology and outsourcing are more affordable and easier to utilize than ever before, so no matter the size of your company, you will be able to take advantage of them.

Hire anywhere.

Businesses around the country are forced to hire remote workers right now, but make sure to look outside of your local area for employees. Many of the critical steps to letting your business not only operate remotely and use every advantage available right now to scale up may be new for your business. But there are tons of professionals currently looking for jobs across the country who do have experience with these steps and more.

Your workforce is already operating remotely, so hiring someone who might be on the other side of the country makes no real difference in how your business works. Employing workers that have experience scaling and implementing the necessary technologies is one of the most significant advantages you can give your business.

If you are unable to hire new employees, try to reach out and see if you can get a consultant that might advise on your business's scaling progress. Any first-hand experience is incredibly valuable, not only to make sure you know what to do but just to make sure you are taking advantage of any opportunities that can improve your business and your workforce as a whole.

Hire anywhere.

Businesses around the country are forced to hire remote workers right now, but make sure to look outside of your local area for employees. Many of the critical steps to letting your business not only operate remotely and use every advantage available right now to scale up may be new for your business. But there are tons of professionals currently looking for jobs across the country who do have experience with these steps and more.

Your workforce is already operating remotely, so hiring someone who might be on the other side of the country makes no real difference in how your business works. Employing workers that have experience scaling and implementing the necessary technologies is one of the most significant advantages you can give your business.

If you are unable to hire new employees, try to reach out and see if you can get a consultant that might advise on your business's scaling progress. Any first-hand experience is incredibly valuable, not only to make sure you know what to do but just to make sure you are taking advantage of any opportunities that can improve your business and your workforce as a whole.

Hire anywhere.

Businesses around the country are forced to hire remote workers right now, but make sure to look outside of your local area for employees. Many of the critical steps to letting your business not only operate remotely and use every advantage available right now to scale up may be new for your business. But there are tons of professionals currently looking for jobs across the country who do have experience with these steps and more.

Your workforce is already operating remotely, so hiring someone who might be on the other side of the country makes no real difference in how your business works. Employing workers that have experience scaling and implementing the necessary technologies is one of the most significant advantages you can give your business.

If you are unable to hire new employees, try to reach out and see if you can get a consultant that might advise on your business's scaling progress. Any first-hand experience is incredibly valuable, not only to make sure you know what to do but just to make sure you are taking advantage of any opportunities that can improve your business and your workforce as a whole.

Hire anywhere.

Businesses around the country are forced to hire remote workers right now, but make sure to look outside of your local area for employees. Many of the critical steps to letting your business not only operate remotely and use every advantage available right now to scale up may be new for your business. But there are tons of professionals currently looking for jobs across the country who do have experience with these steps and more.

Your workforce is already operating remotely, so hiring someone who might be on the other side of the country makes no real difference in how your business works. Employing workers that have experience scaling and implementing the necessary technologies is one of the most significant advantages you can give your business.

If you are unable to hire new employees, try to reach out and see if you can get a consultant that might advise on your business's scaling progress. Any first-hand experience is incredibly valuable, not only to make sure you know what to do but just to make sure you are taking advantage of any opportunities that can improve your business and your workforce as a whole.

Chapter Seven Review

Scaling your business is a complicated endeavor, but the current environment is advantageous when trying to scale businesses of all sizes. Technology improvements, automation, communication, and digitizing your business so that it can utilize the unlimited reach of the internet are just a few ways that your business can deal with the uncertainty of this time and focus on growing your business.

Helpful Resources

Report Excerpt: IDC MarketScape: WW UCaaS Service Providers for SMB 2021 Vendor Assessment

Why 8x8 for cloud communications

Checklist: 2021 Voice and Telephony Buyer's Checklist

eBook: Unified Communications Trends to Watch in 2021

Learn more about 8x8 Work Apps

Report: 8x8 named Leader in 2020 Gartner UCaaS Magic Quadrant for 9th Year in a row

Chapter Seven Review

Scaling your business is a complicated endeavor, but the current environment is advantageous when trying to scale businesses of all sizes. Technology improvements, automation, communication, and digitizing your business so that it can utilize the unlimited reach of the internet are just a few ways that your business can deal with the uncertainty of this time and focus on growing your business.

Helpful Resources

Report Excerpt: IDC MarketScape: WW UCaaS Service Providers for SMB 2021 Vendor Assessment

Why 8x8 for cloud communications

Checklist: 2021 Voice and Telephony Buyer's Checklist

eBook: Unified Communications Trends to Watch in 2021

Learn more about 8x8 Work Apps

Report: 8x8 named Leader in 2020 Gartner UCaaS Magic Quadrant for 9th Year in a row

Chapter Seven Review

Scaling your business is a complicated endeavor, but the current environment is advantageous when trying to scale businesses of all sizes. Technology improvements, automation, communication, and digitizing your business so that it can utilize the unlimited reach of the internet are just a few ways that your business can deal with the uncertainty of this time and focus on growing your business.

Helpful Resources

Report Excerpt: IDC MarketScape: WW UCaaS Service Providers for SMB 2021 Vendor Assessment

Why 8x8 for cloud communications

Checklist: 2021 Voice and Telephony Buyer's Checklist

eBook: Unified Communications Trends to Watch in 2021

Learn more about 8x8 Work Apps

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Chapter Seven Review

Scaling your business is a complicated endeavor, but the current environment is advantageous when trying to scale businesses of all sizes. Technology improvements, automation, communication, and digitizing your business so that it can utilize the unlimited reach of the internet are just a few ways that your business can deal with the uncertainty of this time and focus on growing your business.