- Put a current call on hold, with call parking, in a virtual holding area and allow any extension to answer it.
Call Waiting & Parking
Call Waiting & Parking
Respond to your callers needs faster with Call Waiting and Parking.
Key Benefits
- Answer calls even if you are already on the line with a different caller with call waiting.
- Make it easier for receptionists to help a caller by transferring a call to anyone in a department with call parking.
- Assist two parties concurrently by switching back and forth between callers with call waiting until a call with one of the parties is complete.
- Put a current call on hold, with call parking, in a virtual holding area and allow any extension to answer it.
- Answer calls even if you are already on the line with a different caller with call waiting.
- Make it easier for receptionists to help a caller by transferring a call to anyone in a department with call parking.
- Assist two parties concurrently by switching back and forth between callers with call waiting until a call with one of the parties is complete.
Learn more about Call Waiting & Parking
Things you can do with call waiting
Make sure you do not miss important calls by allowing you to answer a call while you are already on the phone. You have the option of putting either party on hold. Additionally, you can end one call and continue with the other one.
Things you can do with call parking
Parked calls can be picked up by any extension within the organization. Parked call will remain on the extension for a maximum of five minutes. After five minutes the call will automatically ring back the person who parked the call. If the ring back is not answered, the call is transferred to the person’s voicemail.
Additionally, when you park a call, the system will tell you which cloud extension the call is parked on; then anyone in the company can call that extension to pick up the parked call.
Other related features
Call Forwarding & Transfers
Multi-level Auto Attendant
Call Queues
3-Way Calling
Have the freedom to have your calls find you, help your callers reach the right person to help them.
Automate and orchestrate your customers' calling experience.
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Join together two additional parties to a call for simple audio collaboration.
Call Forwarding & Transfers
Multi-level Auto Attendant
Have the freedom to have your calls find you, help your callers reach the right person to help them.
Automate and orchestrate your customers' calling experience.
Call Queues
3-Way Calling
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Join together two additional parties to a call for simple audio collaboration.
Call Forwarding & Transfers
Have the freedom to have your calls find you, help your callers reach the right person to help them.
Call Queues
Place incoming callers on temporary hold while an employee or agent becomes available to answer the call.
Speak with a specialist