Connect customers efficiently
Fast, responsive customer connections across any channel.
Omnichannel Routing
Omnichannel Routing
Stay ahead of changing customer expectations with complete voice and digital channel support, intelligent routing and proactive self-service options.
Resolve issues quickly
Collaborate with the right people inside the organization to resolve customer issues the first time.
Increase customer satisfaction
Personalize CX across channels with agent-supported or self-service options.
Reduce friction
Reduce agent and administrative effort with intuitive, AI-powered solutions.
Connect customers efficiently
Fast, responsive customer connections across any channel.
Resolve issues quickly
Collaborate with the right people inside the organization to resolve customer issues the first time.
Increase customer satisfaction
Personalize CX across channels with agent-supported or self-service options.
Reduce friction
Reduce agent and administrative effort with intuitive, AI-powered solutions.
Connect customers efficiently
Fast, responsive customer connections across any channel.
Resolve issues quickly
Collaborate with the right people inside the organization to resolve customer issues the first time.
Increase customer satisfaction
Personalize CX across channels with agent-supported or self-service options.
Reduce friction
Reduce agent and administrative effort with intuitive, AI-powered solutions.
Connect customers efficiently
Fast, responsive customer connections across any channel.
Resolve issues quickly
Collaborate with the right people inside the organization to resolve customer issues the first time.
Increase customer satisfaction
Personalize CX across channels with agent-supported or self-service options.
Reduce friction
Reduce agent and administrative effort with intuitive, AI-powered solutions.
Agent Workspace
Lead with design to boost agent engagement and transform CX.
Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.
Agent Workspace
Lead with design to boost agent engagement and transform CX.
Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.
Agent Workspace
Lead with design to boost agent engagement and transform CX.
Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.
Agent Workspace
Lead with design to boost agent engagement and transform CX.
Upgrade the agent interface to an intuitive, design-led application. The interface leverages universally familiar and friendly consumer device design patterns so agents can seamlessly handle all customer interactions through a single interface.
Intuitive
Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.
Simple
Seamlessly handle all interactions through a single pane of glass to minimize complexity.
Personalized
Present context across all channels, empowering agents to personalize customer experiences.
Intuitive
Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.
Simple
Seamlessly handle all interactions through a single pane of glass to minimize complexity.
Personalized
Present context across all channels, empowering agents to personalize customer experiences.
Intuitive
Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.
Simple
Seamlessly handle all interactions through a single pane of glass to minimize complexity.
Personalized
Present context across all channels, empowering agents to personalize customer experiences.
Intuitive
Upgrade the agent interface to an intuitive and easy-to-use application to enhance productivity.
Simple
Seamlessly handle all interactions through a single pane of glass to minimize complexity.
Personalized
Present context across all channels, empowering agents to personalize customer experiences.
Intelligent IVR
Design intelligent self-service that delivers results.
Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.
Intelligent IVR
Design intelligent self-service that delivers results.
Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.
Intelligent IVR
Design intelligent self-service that delivers results.
Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.
Intelligent IVR
Design intelligent self-service that delivers results.
Leveraging AI, Automatic Speech Recognition (ASR), and Natural Language Processing (NLP), 8x8 Intelligent IVR makes it possible to design highly customized self-service experiences. Intelligent IVR makes it easy to provide the experiences your customers seek while helping to increase first contact resolution (FCR), reduce expenses for live agents, and minimize administrative efforts.
Easy
Drag-and-drop graphical scripting tools make it easy to design self-service experiences.
Transformative
Incorporate conversational AI to transform antiquated or frustrating IVR experiences.
Powerful
Connect to external AI engines and integrate with existing systems to best serve the customer.
Easy
Drag-and-drop graphical scripting tools make it easy to design self-service experiences.
Transformative
Incorporate conversational AI to transform antiquated or frustrating IVR experiences.
Powerful
Connect to external AI engines and integrate with existing systems to best serve the customer.
Easy
Drag-and-drop graphical scripting tools make it easy to design self-service experiences.
Transformative
Incorporate conversational AI to transform antiquated or frustrating IVR experiences.
Powerful
Connect to external AI engines and integrate with existing systems to best serve the customer.
Easy
Drag-and-drop graphical scripting tools make it easy to design self-service experiences.
Transformative
Incorporate conversational AI to transform antiquated or frustrating IVR experiences.
Powerful
Connect to external AI engines and integrate with existing systems to best serve the customer.
Digital Channels
Connect easily with today’s digitally-oriented consumers.
Drive higher customer satisfaction by offering more ways for your customers to interact with your business on their preferred channels. Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.
Digital Channels
Connect easily with today’s digitally-oriented consumers.
Drive higher customer satisfaction by offering more ways for your customers to interact with your business on their preferred channels. Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.
Digital Channels
Connect easily with today’s digitally-oriented consumers.
Drive higher customer satisfaction by offering more ways for your customers to interact with your business on their preferred channels. Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.
Digital Channels
Connect easily with today’s digitally-oriented consumers.
Drive higher customer satisfaction by offering more ways for your customers to interact with your business on their preferred channels. Guarantee continuous customer awareness, engagement and satisfaction through one-to-many outbound and inbound messaging solutions. Connect all channels in one unified solution to streamline handling, create consistent experiences, and exceed expectations.
Flexible
Set simple or complex routing rules for multiple channels, across multiple teams.
Contextual
Capture rich context to make impactful improvements on the customer’s journey across channels.
Unified
A single pane of glass to deliver all channels for simplified handling in a unified solution.
Flexible
Set simple or complex routing rules for multiple channels, across multiple teams.
Contextual
Capture rich context to make impactful improvements on the customer’s journey across channels.
Unified
A single pane of glass to deliver all channels for simplified handling in a unified solution.
Flexible
Set simple or complex routing rules for multiple channels, across multiple teams.
Contextual
Capture rich context to make impactful improvements on the customer’s journey across channels.
Unified
A single pane of glass to deliver all channels for simplified handling in a unified solution.
Flexible
Set simple or complex routing rules for multiple channels, across multiple teams.
Contextual
Capture rich context to make impactful improvements on the customer’s journey across channels.
Unified
A single pane of glass to deliver all channels for simplified handling in a unified solution.
Secure and Compliant
More organizations choose 8x8 to support their compliance standards and initiatives
Other related features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction.
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Other related features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction.
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Other related features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction.
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Other related features
Digital Channels
Enhance customer experience with digital channels.
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
CX Analytics
Groundbreaking tool to provide visibility into customer interaction.
CRM
Leverage built-in customer contact and case management tools to provide agents with critical customer information.
Speak with a specialist