8x8 with Verint Workforce Management

8x8 and Verint offer best fit planning and scheduling solutions to fit your workforce needs

Build accurate forecasts and plans that enable greater schedule flexibility for your employees. With the ability to integrate omnichannel and CRM solutions, users can leverage 8x8 queue history and agent data and Verint WFM integrations.

Features:

• Omnichannel planning and forecasting
• Graphical intraday views, and employee schedule adherence insights
• Employee Portals for scheduling and vacation planning
• Evaluate historical trends to better plan for the future

Prerequisites:

8x8 Contact Center X Series 6 and above

Security and Compliance

Developer: 8x8, Inc.

Location: United States of America

Terms of Service: 8x8 Terms and Conditions and Policies

Privacy & Data Governance

Certifications & Compliance