SOFTEL EPIC Adapter

Streamlines CCaaS contact memorialization in Epic with embedded screen pop and extensible features such as prescription refills and much more

Summary of Integration

Efficiency: Streamlines contact memorialization, reducing manual data entry and saving time for healthcare staff.
Accuracy: Ensures accurate recording of contact interactions and user details, minimizing errors in patient records.
Seamless Integration: Integrates seamlessly with Epic and CCaaS, providing a cohesive workflow for healthcare providers.
Enhanced Patient Care: Enables quick access to patient information during interactions, improving the quality of care.
Scalability: Offers extensible features for future enhancements, ensuring adaptability to evolving healthcare needs.
Improved Patient Experience: Facilitates quick access to information, leading to faster responses and enhanced patient satisfaction.

Contact Memorialization: Records all contact interactions, including call start and end times, user details, and notes.
Embedded Screen Pop: Provides seamless integration with Epic, triggering patient context dialogs without additional software.
Support for Various Contexts: Enables interactions across multiple Epic contexts such as Triage, CRM, Scheduling, and Member Call.
User Enablement: Allows customization and enablement on a per-user basis for tailored functionality.
Admin Web Interface: Offers an intuitive web interface for easy administration and management.
Extensibility: Modular design facilitates the addition of new modules like prescription refills and appointment scheduling.
Flexible Transaction Buckets: Provides flexible transaction categorization for efficient organization and tracking.
Future-Proof: Designed for scalability, with the capability to accommodate additional features and evolving healthcare requirements.