8x8 Unified Communications’ Feature Highlights -

Fall 2020

Discover the latest innovations across the 8x8 Open Communications Platform portfolio. See what’s new with our Fall 2020 release!

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Business Phone

Block spam callers

Block spam calls at the extension level.

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Ability to see the country that you are calling and its local time

Country and local time displayed while dialing an international number in the expanded dial pad mode.

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Filter call recordings and voicemail

Ability to filter call recordings and voicemail by number or name.

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Stacked concurrent incoming calls

Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.

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Ability to remove conference participant from a call

Option to remove a person from a conference call instead of waiting for them to drop off.

release-fa20-bizphone-05.png

Business Phone

Block spam callers

Block spam calls at the extension level.

release-fa20-bizphone-01-m-t.png

Ability to see the country that you are calling and its local time

Country and local time displayed while dialing an international number in the expanded dial pad mode.

release-fa20-bizphone-02.png

Filter call recordings and voicemail

Ability to filter call recordings and voicemail by number or name.

release-fa20-bizphone-03-m-t.png

Stacked concurrent incoming calls

Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.

release-fa20-bizphone-04.png

Ability to remove conference participant from a call

Option to remove a person from a conference call instead of waiting for them to drop off.

release-fa20-bizphone-05.png

Business Phone

Block spam callers

Block spam calls at the extension level.

release-fa20-bizphone-01-m-t.png

Ability to see the country that you are calling and its local time

Country and local time displayed while dialing an international number in the expanded dial pad mode.

release-fa20-bizphone-02.png

Filter call recordings and voicemail

Ability to filter call recordings and voicemail by number or name.

release-fa20-bizphone-03-m-t.png

Stacked concurrent incoming calls

Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.

release-fa20-bizphone-04.png

Ability to remove conference participant from a call

Option to remove a person from a conference call instead of waiting for them to drop off.

release-fa20-bizphone-05.png

Business Phone

Block spam callers

Block spam calls at the extension level.

release-fa20-bizphone-01-m-t.png

Ability to see the country that you are calling and its local time

Country and local time displayed while dialing an international number in the expanded dial pad mode.

release-fa20-bizphone-02.png

Filter call recordings and voicemail

Ability to filter call recordings and voicemail by number or name.

release-fa20-bizphone-03-m-t.png

Stacked concurrent incoming calls

Concurrent incoming calls are stacked allowing users to review and choose the one they want to answer.

release-fa20-bizphone-04.png

Ability to remove conference participant from a call

Option to remove a person from a conference call instead of waiting for them to drop off.

release-fa20-bizphone-05.png

Integrations

8x8 Voice for Microsoft Teams

Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.

Learn more

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Integrations

8x8 Voice for Microsoft Teams

Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.

Learn more

release-fa20-integrations.png

Integrations

8x8 Voice for Microsoft Teams

Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.

Learn more

release-fa20-integrations.png

Integrations

8x8 Voice for Microsoft Teams

Enable Microsoft Teams users to make and receive phone calls using the native Microsoft Teams app and 8x8 calling plans.

Learn more

release-fa20-integrations.png

Meetings

Support for up to 100 Participants

Up to 100 active participants are supported for all meetings.

release-fa20-meetings-01.png

End-to-end encryption

End to end encryption using a shared key and across all video endpoints.

Meeting analytics

Quality monitoring, adoption and usage metrics for meetings.

Audio sharing

Share audio from a Windows PC or any browser tab in a meeting.

YouTube video sharing

Share any YouTube video in a meeting.

Branding

Personalize meetings with a custom background and logo and a vanity URL.

release-fa20-meetings-06-t.png

Meetings

Support for up to 100 Participants

Up to 100 active participants are supported for all meetings.

release-fa20-meetings-01.png

End-to-end encryption

End to end encryption using a shared key and across all video endpoints.

Meeting analytics

Quality monitoring, adoption and usage metrics for meetings.

Audio sharing

Share audio from a Windows PC or any browser tab in a meeting.

YouTube video sharing

Share any YouTube video in a meeting.

Branding

Personalize meetings with a custom background and logo and a vanity URL.

release-fa20-meetings-06-t.png

Meetings

Support for up to 100 Participants

Up to 100 active participants are supported for all meetings.

release-fa20-meetings-01.png

End-to-end encryption

End to end encryption using a shared key and across all video endpoints.

Meeting analytics

Quality monitoring, adoption and usage metrics for meetings.

Audio sharing

Share audio from a Windows PC or any browser tab in a meeting.

YouTube video sharing

Share any YouTube video in a meeting.

Branding

Personalize meetings with a custom background and logo and a vanity URL.

release-fa20-meetings-06-t.png

Meetings

Support for up to 100 Participants

Up to 100 active participants are supported for all meetings.

release-fa20-meetings-01.png

End-to-end encryption

End to end encryption using a shared key and across all video endpoints.

Meeting analytics

Quality monitoring, adoption and usage metrics for meetings.

Audio sharing

Share audio from a Windows PC or any browser tab in a meeting.

YouTube video sharing

Share any YouTube video in a meeting.

Branding

Personalize meetings with a custom background and logo and a vanity URL.

release-fa20-meetings-06-t.png

8x8 Work Apps

Calendar-based status and availability in 8x8 Work for Desktop

Allows you to set presence automatically based on your calendar events.

8x8 Work - Calendar Based Status

Share multiple messages through third-party apps in 8x8 Work for Mobile

Ability to select multiple messages and share them using third-party apps.

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Dark Mode on 8x8 Work

Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.

Snooze chat/SMS notifications

Users can snooze conversations using the ‘Snooze Conversation’ button.

Fire up your tablets with 8x8 Work

8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.

8x8 Work Apps

Calendar-based status and availability in 8x8 Work for Desktop

Allows you to set presence automatically based on your calendar events.

8x8 Work - Calendar Based Status

Share multiple messages through third-party apps in 8x8 Work for Mobile

Ability to select multiple messages and share them using third-party apps.

release-fa20-work-apps-02-m.png

Dark Mode on 8x8 Work

Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.

Snooze chat/SMS notifications

Users can snooze conversations using the ‘Snooze Conversation’ button.

Fire up your tablets with 8x8 Work

8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.

8x8 Work Apps

Calendar-based status and availability in 8x8 Work for Desktop

Allows you to set presence automatically based on your calendar events.

8x8 Work - Calendar Based Status

Share multiple messages through third-party apps in 8x8 Work for Mobile

Ability to select multiple messages and share them using third-party apps.

release-fa20-work-apps-02-m.png

Dark Mode on 8x8 Work

Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.

Snooze chat/SMS notifications

Users can snooze conversations using the ‘Snooze Conversation’ button.

Fire up your tablets with 8x8 Work

8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.

8x8 Work Apps

Calendar-based status and availability in 8x8 Work for Desktop

Allows you to set presence automatically based on your calendar events.

8x8 Work - Calendar Based Status

Share multiple messages through third-party apps in 8x8 Work for Mobile

Ability to select multiple messages and share them using third-party apps.

release-fa20-work-apps-02-m.png

Dark Mode on 8x8 Work

Protect your eyes and phone battery with Dark Mode. This feature is enabled automatically when you switch the dark mode ON using the device setting.

Snooze chat/SMS notifications

Users can snooze conversations using the ‘Snooze Conversation’ button.

Fire up your tablets with 8x8 Work

8x8 Work for Mobile app now available on Amazon Appstore. Install it on select Fire tablets and benefit from the larger display and ease of use.

Admin Console

Role-Based Access Controls

Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.

Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.

E911

To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.

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Azure Active Directory Integration

Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.

MS-Azure-8x8-logos.png

Admin Console

Role-Based Access Controls

Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.

Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.

E911

To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.

release-fa20-adminconsole-02.png

Azure Active Directory Integration

Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.

MS-Azure-8x8-logos.png

Admin Console

Role-Based Access Controls

Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.

Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.

E911

To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.

release-fa20-adminconsole-02.png

Azure Active Directory Integration

Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.

MS-Azure-8x8-logos.png

Admin Console

Role-Based Access Controls

Predefined Roles: Role-Based Access Controls provide administrators with predefined roles for company administrator, IT administrator, and contact center administrator.

Create Site Administrator: Ability to create specific site administrators for access to specific sites and set up granular control for billing and ordering administrators.

E911

To comply with Kari’s Law and make it easier for our customers to support 911 dials, 8x8 Admin Console allows for administrators to specify who should receive these notifications, which include details (time, user name, extension number, address, and emergency number dialed) to provide information about emergency calls.

release-fa20-adminconsole-02.png

Azure Active Directory Integration

Configure Azure Active Directory (Azure AD) for User Single Sign-On (SSO) and User Provisioning to allow users to authenticate into any 8x8 application using their corporate Azure AD credentials.

MS-Azure-8x8-logos.png

Globalization

NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa

Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).

release-fa20-globalization-01-t.png

X Series for Republic of Ireland

PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.

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Virtual presence via local numbers now exceeds 120 countries

Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.

release-fa20-globalization-03-m.png

Globalization

NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa

Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).

release-fa20-globalization-01-t.png

X Series for Republic of Ireland

PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.

release-fa20-globalization-02-t.png

Virtual presence via local numbers now exceeds 120 countries

Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.

release-fa20-globalization-03-m.png

Globalization

NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa

Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).

release-fa20-globalization-01-t.png

X Series for Republic of Ireland

PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.

release-fa20-globalization-02-t.png

Virtual presence via local numbers now exceeds 120 countries

Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.

release-fa20-globalization-03-m.png

Globalization

NEW PSTN replacement services in Greece, Kazakhstan, Peru and South Africa

Increases the number of countries with local DIDs and PSTN replacement services to 42. Complements existing support for local numbers (DID and Toll-free) and outbound calling (unmetered calling to Greece, Peru and South Africa are included in X Series X4 and above).

release-fa20-globalization-01-t.png

X Series for Republic of Ireland

PSTN interop, domestic call plans and Euro pricing, with Integration support for Microsoft Teams, Microsoft Office 365, Microsoft Dynamics, Outlook, Google G-Suite and Salesforce.

release-fa20-globalization-02-t.png

Virtual presence via local numbers now exceeds 120 countries

Most recently added countries where 8x8 can connect via local DID and/or Toll-free numbers: Barbados, Belarus, Bosnia and Herzegovina, Cayman Islands, French Guiana, Ghana, Guadeloupe, Iceland, Kazakhstan, Macau, Macedonia, Madagascar, Mali, Martinique, Mauritius Island, Mayotte, Moldova, Montenegro, Namibia, Seychelles, St Bartélemy, St Martin, Trinidad & Tobago, Uganda.

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Ring Group Summary Report

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Direct drill-down into Call Detail Records

release-fa20-analytics-01-m.png
release-fa20-analytics-02-t.png

Ring Group Summary Report

Direct drill-down into Call Detail Records

release-fa20-analytics-01-m.png
release-fa20-analytics-02-t.png

Ring Group Summary Report

Direct drill-down into Call Detail Records

release-fa20-analytics-01-m.png
release-fa20-analytics-02-t.png

Ring Group Summary Report

Direct drill-down into Call Detail Records

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