8x8 and AWS Reimagine Your Communications
8x8 and AWS Reimagine Your Communications
Bring your world together with the combined power of an open communications platform and reliable, scalable, global cloud infrastructure.
The 8x8 and AWS Partnership
As an AWS advanced tier ISV partner, 8x8 has satisfied the most rigorous requirements of Amazon’s Well-Architected Framework, and our software has been validated by third-party auditors. AWS has created a platform to make your data and apps as productive as possible. 8x8 has created a platform to make your employees as productive as possible. Learn why AWS and 8x8 are perennial Gartner Magic Quadrant leaders.
About 8x8
The 8x8 Open Communications Platform offers cloud-based voice, video meetings, messaging, contact center, and enterprise integration, plus real-time analytics to improve productivity and customer experience. With 60,000 customers worldwide, 8x8 is the only 10-time Gartner Magic Quadrant leader for Unified Communications as a Service and 7-time leader for Contact Center as a Service.
AWS created a platform for data and applications to be protected, measured, available, and agile keeping your data productive from anywhere and at any time. The 8x8 Open Communications Platform does the same thing for employees. We obsess over helping our customers make their employees productive from anywhere, anytime. 8x8’s patented technology and built-in software intelligence features address common cloud communications challenges such as connectivity issues, audio and video quality problems, and service outages. And with a unified, open technology platform leveraging APIs, we can help you anticipate challenges and invent effective solutions quickly.
We designed our infrastructure using public cloud partners including Amazon Web Services (AWS), incorporating principles of operational excellence, security, reliability, performance efficiency, and cost optimization.
About 8x8
The 8x8 Open Communications Platform offers cloud-based voice, video meetings, messaging, contact center, and enterprise integration, plus real-time analytics to improve productivity and customer experience. With 60,000 customers worldwide, 8x8 is the only 10-time Gartner Magic Quadrant leader for Unified Communications as a Service and 7-time leader for Contact Center as a Service.
AWS created a platform for data and applications to be protected, measured, available, and agile keeping your data productive from anywhere and at any time. The 8x8 Open Communications Platform does the same thing for employees. We obsess over helping our customers make their employees productive from anywhere, anytime. 8x8’s patented technology and built-in software intelligence features address common cloud communications challenges such as connectivity issues, audio and video quality problems, and service outages. And with a unified, open technology platform leveraging APIs, we can help you anticipate challenges and invent effective solutions quickly.
We designed our infrastructure using public cloud partners including Amazon Web Services (AWS), incorporating principles of operational excellence, security, reliability, performance efficiency, and cost optimization.
About 8x8
The 8x8 Open Communications Platform offers cloud-based voice, video meetings, messaging, contact center, and enterprise integration, plus real-time analytics to improve productivity and customer experience. With 60,000 customers worldwide, 8x8 is the only 10-time Gartner Magic Quadrant leader for Unified Communications as a Service and 7-time leader for Contact Center as a Service.
AWS created a platform for data and applications to be protected, measured, available, and agile keeping your data productive from anywhere and at any time. The 8x8 Open Communications Platform does the same thing for employees. We obsess over helping our customers make their employees productive from anywhere, anytime. 8x8’s patented technology and built-in software intelligence features address common cloud communications challenges such as connectivity issues, audio and video quality problems, and service outages. And with a unified, open technology platform leveraging APIs, we can help you anticipate challenges and invent effective solutions quickly.
We designed our infrastructure using public cloud partners including Amazon Web Services (AWS), incorporating principles of operational excellence, security, reliability, performance efficiency, and cost optimization.
About 8x8
The 8x8 Open Communications Platform offers cloud-based voice, video meetings, messaging, contact center, and enterprise integration, plus real-time analytics to improve productivity and customer experience. With 60,000 customers worldwide, 8x8 is the only 10-time Gartner Magic Quadrant leader for Unified Communications as a Service and 7-time leader for Contact Center as a Service.
AWS created a platform for data and applications to be protected, measured, available, and agile keeping your data productive from anywhere and at any time. The 8x8 Open Communications Platform does the same thing for employees. We obsess over helping our customers make their employees productive from anywhere, anytime. 8x8’s patented technology and built-in software intelligence features address common cloud communications challenges such as connectivity issues, audio and video quality problems, and service outages. And with a unified, open technology platform leveraging APIs, we can help you anticipate challenges and invent effective solutions quickly.
We designed our infrastructure using public cloud partners including Amazon Web Services (AWS), incorporating principles of operational excellence, security, reliability, performance efficiency, and cost optimization.
The ability to connect, collaborate and meet customer expectations is core to every organization's ability to succeed.
Recent events have exposed the limitations of disparate, outdated communication systems as many organizations struggled to enable remote working. And IT leaders are in the hot seat as they face the balancing act of breaking down communications silos and empowering employees, all while cutting costs.
The Enterprise Communication Solution Unified voice, video, chat, meetings, and analytics
The 8x8 Open Communications Platform leverages AWS security, reliability, and performance to the fullest. AWS customers have access to a full set of UCaaS and CCaaS functionality, APIs to power custom interactions, and analytics to ensure call quality and improve customer experience. IT teams can deploy and scale both unified communications and contact center functionality from a central interface in addition to integrating with open communications and native apps people use every day, like Microsoft Teams and Salesforce.com.
Through the combined power of 8x8 and AWS, your employees can be more productive, customers can have a richer, better connected experience, and IT can invest in innovation, not infrastructure.
Real-time Performance Monitoring with Amazon Connect
With 8x8 Callstats performance monitoring analytics service you can collect +500 real-time metrics from Amazon Connect endpoints and use AI-powered algorithms to help resolve voice communications issues and dynamically route calls to make agents, supervisors and call center operators more productive.
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The Possibilities Take your business further with 8x8 and AWS
- Improve efficiency and drive ROI
- Scale on demand and maximize uptime
- Future-proof and forget about patches
- Integrate with platforms like Microsoft Teams and Salesforce.com
- Increase productivity with unified apps
- Migrate and optimize rapidly with expert services
- Monitor, analyze, and troubleshoot call quality with callstats
- Optimize experiences with real-time analytics
Why does single-platform cloud communications beat individual cloud apps?
A unified platform offers customers more flexibility, cost savings, innovation and other benefits over the a-la-carte approach. A unified cloud platform offers the benefits of a single vendor that go far beyond volume discounts, licensing consolidation, and streamlined tech support.
Capturing analytics across multiple apps like video conferencing, contact center and voice to gain better insights that can improve operations and performance
Transitioning seamlessly between multiple channels - for instance, when users are in a voice call and want to switch to a video meeting, to perhap share a screen, they can do so in a click
Making a new world of data available accross apps, facilitating AI/machine learning
Giving users a unified mobile communications app covering voice, video conferencing, chat, SMS, and fax
Capturing analytics across multiple apps like video conferencing, contact center and voice to gain better insights that can improve operations and performance
Transitioning seamlessly between multiple channels - for instance, when users are in a voice call and want to switch to a video meeting, to perhap share a screen, they can do so in a click
Making a new world of data available accross apps, facilitating AI/machine learning
Giving users a unified mobile communications app covering voice, video conferencing, chat, SMS, and fax
Capturing analytics across multiple apps like video conferencing, contact center and voice to gain better insights that can improve operations and performance
Transitioning seamlessly between multiple channels - for instance, when users are in a voice call and want to switch to a video meeting, to perhap share a screen, they can do so in a click
Making a new world of data available accross apps, facilitating AI/machine learning
Giving users a unified mobile communications app covering voice, video conferencing, chat, SMS, and fax
Capturing analytics across multiple apps like video conferencing, contact center and voice to gain better insights that can improve operations and performance
Transitioning seamlessly between multiple channels - for instance, when users are in a voice call and want to switch to a video meeting, to perhap share a screen, they can do so in a click
Making a new world of data available accross apps, facilitating AI/machine learning
Giving users a unified mobile communications app covering voice, video conferencing, chat, SMS, and fax
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