Connect customers to the right agents
Intelligently route all interactions to ensure customers are connected to the best agent.
Customer Relationship Management (CRM)
8x8 CRM is a native application embedded within the agent interface to consolidate your contact center tools and customer record data in a single, unified interface.
Intelligently route all interactions to ensure customers are connected to the best agent.
Automatically present customer records at the start of every interaction.
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Integrate information from other systems, funneling customer data to a single screen.
Intelligently route all interactions to ensure customers are connected to the best agent.
Automatically present customer records at the start of every interaction.
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Integrate information from other systems, funneling customer data to a single screen.
Intelligently route all interactions to ensure customers are connected to the best agent.
Automatically present customer records at the start of every interaction.
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Integrate information from other systems, funneling customer data to a single screen.
Intelligently route all interactions to ensure customers are connected to the best agent.
Automatically present customer records at the start of every interaction.
Seamless, consolidated interface with built-in CRM to enhance overall productivity.
Integrate information from other systems, funneling customer data to a single screen.
With 8x8 CRM, you can easily bridge data gaps between disparate applications making it simple for the agent to have fast access to customer data allowing every interaction to be a bit more personalized.
A single, intuitive, and consolidated interface for the contact center and CRM make the handling of customer interactions as seamless as possible without having to toggle between multiple applications.
Provide instant and clear access to critical information.
Ensure your customers will not have to manually give or repeat their information for every interaction.
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Provide instant and clear access to critical information.
Ensure your customers will not have to manually give or repeat their information for every interaction.
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Provide instant and clear access to critical information.
Ensure your customers will not have to manually give or repeat their information for every interaction.
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Provide instant and clear access to critical information.
Ensure your customers will not have to manually give or repeat their information for every interaction.
Present key customer insights and historical context to the agent throughout the interaction to boost cross-sell and upsell opportunities.
Unify historical, contextual insights by integrating multiple applications for a more complete view of customer data.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
Groundbreaking tool to provide visibility into customer interactions.
Deliver exceptional customer service.
Valuable insights for your call center.
Enhance customer experience with digital channels.
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